Job Summary:

As a Front of House Steward, you will be the first point of contact for visitors at StarryCare. This role involves ensuring a welcoming atmosphere, maintaining safety standards, and delivering exceptional customer service to enhance our guests’ experience.

Key Responsibilities:

• Guest Experience: Provide a warm, friendly, and safe environment for all guests. Ensure that their visit is enjoyable and that they feel welcomed and valued.
• Customer Care: Uphold the highest standards of customer service, offering assistance, directions, and information to visitors as needed.
• Safety and Vigilance: Maintain a vigilant approach in safeguarding children, vulnerable adults, and the general public. Adhere to all safety protocols and respond promptly to any concerns.
• Problem-Solving: Address and resolve visitor queries, complaints, or issues efficiently and professionally.
• Guidance and Support: Offer directions, answer questions, and provide recommendations to enhance the visitor experience.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong commitment to customer service and guest satisfaction.
• Ability to remain calm and professional in challenging situations.
• Basic knowledge of safety and safeguarding protocols is desirable.
• Previous experience in a front-of-house or customer service role is an advantage.

What We Offer:

• A positive and supportive work environment.
• Opportunities for professional growth and development.
• The chance to make a meaningful impact by contributing to our guests’ experiences and safety.

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